Delivery and Returns

Delivery Information

Skymaker’s normal despatch service is 72h from the date of order (depending on your location). The Skymaker team will contact you to confirm your delivery date.

In order to maximize turnaround time, we recommend placing your order before 12:00 hrs.

Deliveries will be made to kerbside or nearest accessible point, we cannot move the product to point of installation or inside your building. Please note the required number of operatives should be provided by yourself to unload the rooflight (s).

Delivery and inspection: – All goods should be inspected on receipt of order. Any claims should be made in writing within 24 hours.

Whilst every effort will be made to satisfy your project completion date, delivery dates are made without obligation. The client accepts they will have no claims against Skymaker for failure to deliver goods by any specified date and that late delivery will not provide grounds for cancellation of any order for goods specially obtained for their order.

Returns Policy

Website Returns Policy

Returns: We understand that in unusual circumstances you may wish to return purchased goods to us and in accordance with the distance selling regulations currently in force our terms and conditions will be as follows:

Goods returned for a refund, which were ordered incorrectly or are no longer required, must be returned within 14 days from delivery of the goods in the original state supplied, un-used, and un-cut. Returned items in these circumstances will be at your own cost.

Faulty Items: Goods that are deemed faulty through no fault of your own will be due a full refund including return postage costs on your part once we have inspected the goods and accepted that the goods are indeed faulty. When the package comes back we / our suppliers will inspect the parts regarding your reported fault (this may include products been sent for test inspection). Should they be found and agreed that they are indeed faulty through no fault of yours, or any existing installation issues, or attack / damage by you or other parties we will full refund your account.

Special Order Items: Special order items must be paid for in full prior to the seller ordering the goods and are not returnable under any circumstance except where deemed faulty.

Returns Process:

1. The Buyer must notify the seller by emailing or providing written details for Goods Returned to the following address: Skymaker Skylights, 15-17 Wimbledon Avenue, Brandon, Suffolk, IP27 0NZ, sales@skymakerglobal.com.
2. The company will on receipt of the returns request, e-mail to you details of the returns policy.
3. We strongly suggest that you obtain proof of postage when returning an item to us, Skymaker Ltd does not accept any responsibility for any loss of items by postage until it is in our possession.
4. On receipt of goods we will issue any refunds due within 14 days.